RMA Request:

To return a product, please follow the steps outlined below.

Obtain a Return Authorization Number (RMA#) within 30 days of the original ship date by calling 1-877-772-2488 (toll-free within the U.S.)

Please provide the following information when requesting a Return:

Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.

Buyer shall pay the cost of packing, shipping and delivery of returning items.

Please, send the completed package to:

BNTKARAOKE.COM RETURNS
8026 SE. Division St
Portland, OR 97206

Return the merchandise within 15 days of issuance of the RMA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.